Frequently Asked Questions

Delivery chargers vary due to the weight of the fabric being ordered, these will be calculated when you go through the checkout process.

The fabrics are sourced from a wide variety of countries on different continents including the UK. At Whaleys we pride ourselves on delivering the highest quality fabrics and therefore we take time and care in finding the best fabrics no matter where it comes from.

Most of our fabrics are sold in their natural state, (base cloth), with the intention that customers will be dyeing / printing themselves.The majority of fabrics are white/cream in appearance.

We can arrange for the dyeing of fabric. The minimum amounts are between 300-500 metres for our fabrics. Please ring our Sales Office on 01274 576718 for prices and lead times.

The coating on the fabric can cause it to rub if the fabric is folded.and, therefore, when printed it will appear patchy. Rolled fabrics cannot be sent out via Royal Mail so must be sent out on our carrier services.

We never see or store your credit card details when you place an order on our website. The transaction is securely handled by Stripe.

No, we make no charge for using credit or debit cards.

NDFR means Non Durable Flame Retardant – This means the overall fabric has been treated with a substance to achieve the Flame Proofing and has to have specialist dry cleaning to keep the Flame Proofing.

DFR means Durable Flame Retardant – This means the fabric has been woven with a specialised thread that is Flame Proofed, this fabric can be washed and still maintain the Flame Proofing.

No, we don’t pass your information on to anyone, unless required to by law.

This is to help our carrier eg. if you know you won’t be in to take the delivery then leave instruction to leave it next door etc.

We don’t have a retail shop. We do have full sample ranges to view in our reception area.

This depends on what is actually done with the fabric, what processes the fabric goes through, and what conditions they are done in. It is always advisable to allow between 5% – 10% for shrinkage.

Yes, you can request samples of any fabric listed on the website (with a couple of exceptions). You can order up to five samples per request for £2.50, as many times as you want. We offer free shipping for UK orders but international orders are charged £7.00 shipping cost to cover administration and postage. Head to our free sample page for more information.